Automate your lead and customer interactions on key digital channels
Enhance your social media with automated interactions
The automations crafted by Soul provide a comprehensive solution for those who wish to engage with their leads and customers swiftly, intelligently, and most importantly, without the need to allocate personnel to this activity.
Exemplo – Automação Instagram
Exemplo – Automação Instagram
Transform your business into a Sales Machine
Have a SMS Business
Generate content regularly on Facebook/Instagram
Provide exceptional customer service
Enhance your customer service without hiring
Elevate your company to the next level and surpass the competition
The goal of automations is to provide highly personalized service to your leads and customers, along with a distinctive experience featuring immediate, humanized responses.
Furthermore, the tool enables tracking of each customer’s interests through the communication flow.
Join the exclusive group of businesses that thrive in the digital realm
Our Automations will help you create a seamless experience for your customers, giving them the sensation of conversing with a member of your team without the need to hire or allocate personnel.
Personalized service
We tailor the automations to meet your needs and, most importantly, the needs of your customers.
- 24/7 customer service
- Business information such as operating hours, reservations, delivery, phone numbers, menu/catalog
- Location sharing (Google Maps, Waze, etc)
- Redirecting to your SMS, Instagram, Facebook, Website, or any desired page
- Lead capture through external forms or questions within the automation
- Abandoned cart recovery
- Reactivation of recurring purchases
- Content delivery (E-books, Blogs, etc)
- Customer loyalty through coupons and loyalty programs
Humanized communication
We use the same language you and your customer service team use, whether it’s casual or formal. It’s up to you.
- Customization to match your company's communication style with your customers
- Welcome messages for new customers
- Personalized welcome messages for existing customers, addressing them by their pre-registered names
- Sending audio messages from the team and founders to establish closer customer relationships
- Sending product and store photos, etc
- Sending congratulations and gratitude for new purchases
- Sending messages upon receiving reactions to stories
- Sending messages, E-books, and discount coupons upon commenting on posts (increasing engagement)
- Pauses and "typing" status for a more human touch
Measurement
This is one of the most important steps, as you can’t manage what you can’t measure.
- Data-driven decision-making
- Data visualization (Dashboard)
- KPI definition
- 360° analysis
- Customer journey
- Purchase frequency
- Favorite products/services
- Average order value
- Identification of low-performing flows/interactions with customers
- Customer satisfaction surveys
- Analysis of compliments and complaints
- NPS (Net Promoter Score)
Optimization
Once the automations are active, you’ll witness the time your team saves in customer service. Additionally, after measuring your results, adjustments can be made to the way service is provided, the products offered, promotions, and other ways to improve the products and services offered to customers.
- Integration with your social media accounts
- Cost reduction (reduction in hours spent on automatable tasks)
- Increased team productivity
- Fewer interruptions in daily tasks, enabling a greater focus on high-value tasks
- Process and product improvements
- Optimization planning
- Leveraging indicators
- Application of scaling opportunities
- Customer loyalty
Have the best team building your automations
And delight your customers with the best that automations have to offer
Team 100% composed of Engineers
+10 years of experience in Business Intelligence
360° analysis of your business
Specialists in business strategies
O melhor retorno sobre o investimento
Complete Automation
$ 2.997*
Single payment through on credit card
Automation for Facebook & Instagram & SMS:
- Creation of communication workflows
- Automated response for Direct messages and SMS contacts
- Expert support via Email and SMS
- Tool Manual
- 45 days for delivery
- *Monthly license costs for platforms not included
All videos shown on this page were taken from the website www.manychat.com, one of the tools used in Soul Anuncio’s automation product.
Contact
- BR - São Paulo: Rua Gomes de Carvalho, 911 - Vila Olímpia
- EUA - Orlando: 7345 W Sand Lake Rd - Ste 210
- (11) 91314-2287
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